본문시작
Corrections and compensations
- In case that customers feel unpleasant due to unkindness or emotional response during visit or telephone response, we will ensure the same case not to happen again by making the employee concerned receive special education of our own and seriously warning the employee.
- In case that following cases occurred during processing work, where reported, we will verify the fact and immediately correct it, and then compensate for it with a gift certificate (equivalent to 10 thousand KRW) with a letter of sincere apology as a compensation for customer dissatisfaction
- In case of not observing the processing period of service implementation standards in processing complaints.
※ To be compensation with additional 5 thousand KRW per day in exceeding 1 day - ? In case of revisiting due to the error of employees in processing work
- In case of not observing the processing period of service implementation standards in processing complaints.
Service evaluation and post-management
- We will display this customer service charter and service implementation standards on the Corporation’s homepage and always display at the head office and business place as well.
- We will carry out surveys of customer satisfaction and level of implementation of the service implementation standards at least 1 time a year, and display the results within 1 month of survey on the homepage to let customers and employees know
- We will immediately problems as a result of the customer satisfaction survey and evaluation of level of achievement of the service implementation standards, and make best efforts to provide better services.
Information on customers’ opinions, reports or contacts
- In case that there are problems, unkindness, dissatisfaction and matters needing correction?improvement with the Corporation’s services, please suggest opinions by mail, FAX, internet etc. and then we will fully review them and notify the results within 3 days
Classification | Where to send customers’ opinions |
---|---|
Internet | internet http://www.gndc.co.kr [location] initial screen >customer center >customers’ voices >“customer counselling” initial screen > customer center > customers’ voices >“customer counselling reservation” initial screen > open management >information publication >“information publication request” |
Telephone | +82-55-269-8304 |
Fax | +82-55-269-0419 |
244 Yongji-ro, Uichang-gun, Changwon-si, Gyeongsangnam-do (51430) |
Request for cooperation from customers
All employees of the Corporation make efforts to satisfy customers by providing upgraded services. We sincerely ask customers’ active cooperation on following matters with continuous support even though it may be a bit bothersome.- Please actively exercise rights as customers have the right to receive kind and fair services.
- Please make sure to report problems as customers’ all opinions become the foundation for the development of the Corporation.
- Please write names, address and contact information accurately where submitting complaints.
- Please make efforts together to create a clean climate of not asking a return or giving or receiving money and valuables in the process of handling complaints.
- Please let us know any employee whom customers consider the Corporation to be proud of and we will let him/her known to be a role model.